Frequently Asked Questions
Everything you need to know about our equipment and services
What kind of warranty comes with my machine?
All our machines come with a standard 12-month manufacturer warranty covering defects in materials and workmanship. Extended service plans are available for purchase at checkout.
How long does shipping take for heavy machinery?
Standard shipping typically takes 7-14 business days. Due to the size and weight of our products, we use specialized freight carriers to ensure your machine arrives safely and securely.
Do you offer technical support for setup and installation?
Yes, we provide comprehensive digital manuals and video tutorials. For industrial-grade equipment, we also offer scheduled on-site installation services for an additional fee.
What is your return policy?
We offer a 30-day return policy for unused equipment in its original packaging. Please note that a 15% restocking fee may apply to heavy machinery returns due to logistics costs.
Are replacement parts readily available?
We maintain a full inventory of common wear-and-tear parts and critical components in our local warehouse to minimize your downtime.
What payment methods do you accept?
We accept all major credit cards, wire transfers, and offer flexible financing options for business customers through our third-party lending partners.